This policy applies to all information collected or submitted on SnipNotes for iPhone, iPad, Mac and Apple Watch.
Information we collect
Crash reports: SnipNotes uses the service “Crashlytics” for crash reporting. When SnipNotes quits unexpectedly, an anonymous crash report will automatically be transmitted on the next launch. This report does not contain any personally identifiable information.
Usage statistics: SnipNotes automatically logs certain events, e.g. when you open the app for the first time or when you create a new note. This data is transmitted in an aggregated and anonymized format. For example, we can determine how many notes were created on a given day, but not who created the notes nor what their content is.
Error logs: When you send a support request from within SnipNotes, a text file may be attached automatically to the email. This file contains information on errors that SnipNotes has encountered in the past, e.g. when iCloud synchronization was unsuccessful. This data contains your device model, your software version and your network status at the time of the error.
We use crash reports and error logs to resolve issues within the app and to assist with customer support. Usage statistics help us with improving the app. We do not collect nor share any personally identifiable information.
Synchronization with iCloud
When you synchronize your notes over iCloud, all your data is stored in a private container within your iCloud account. We do not have access to this data. Apple encrypts all data transmitted and stored on iCloud. Please refer to the following document for more information on how your data is stored on Apple’s iCloud servers: https://support.apple.com/en-us/HT202303
Accessing, changing or deleting your information
You may access and change your information from within the iOS and macOS apps. SnipNotes can create a ZIP archive with all your notes. You can also wipe all your data stored in iCloud if you don’t want to use the app any longer. These options are available at the following locations:
iOS: Open the settings menu in SnipNotes and go to “About” => “Privacy”
macOS: In the menu bar, click on “SnipNotes” => “Settings…”. Click on the “Privacy” tab
You can opt-out of the collection of crash reports and usage statistics as follows:
- iOS (version 2.8 or later): Open the settings menu in SnipNotes and go to “About” => “Privacy” => “Change Privacy Settings”
- macOS (version 1.3.2 or later): In the menu bar, click on “SnipNotes” => “Settings…”. Click on the “Privacy” tab. Adjust the setting “Data Sharing Policy”
Changes to this Policy
Changes to this policy will be announced in the “What’s New” section on the App Store.
Changes so far:
- 03/07/2015 – First published
- 05/23/2018 – Complete rewrite, division into multiple sections
- 09/19/2018 – Added opt-out of data sharing